When creating an article to a Knowledge Base that has default field values , default values are not populated.
Instead, the following error message is displayed:
"The element type "br" must be terminated by the matching end-tag "</br>"."
1. Make sure system property glide.ui.escape_text is set to false.
2. Select any knowledge base and set default values.
3. Create a new knowledge article and populate same knowledge base.
4.Apply Default Values popup shows: The element type "br" must be terminated by the matching end-tag "</br>".
As a workaround, you can set this property to true (dont forget to clear instance cache after that).
More information on this property :
"glide.ui.escape_text" should be set to true always as it protects against XSS vulnerabilities.
More about this property can be read in the following documentation :