<h2>FAQs on Reclamation Process of exclusion listed softwares</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>For Reclaiming Exclusion listed Software,<br /><br /> <ul style="list-style-position: inside;"><li>Is it possible to make changes to OOB workflow to include approvals. etc ?<br /><br /></li><li>Is it possible to reclaim software manually ? <br /><br /></li><li>If automated, will software be uninstalled automatically. What needs to be done in the workflow if that is the case ?<br /><br /></li><li>For low usage software, if users manager confirms the software is required. What needs to be done to avoid uninstallation ?</li></ul> </li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>All</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>Is it possible to make changes to OOB workflow to include approvals, Etc?<br /><br /> <ul style="list-style-position: inside;"><li>Yes you can customize the <strong>Reclamation</strong> workflow, however when an upgrade happens, you won't get the upgraded functionality. So you have to revert to the base version and add customizations again.<br /><br /></li></ul> </li><li>Is it possible to reclaim software manually?<br /><br /> <ul style="list-style-position: inside;"><li>Yes<br /><br /></li></ul> </li><li>If automated, will the software be uninstalled automatically? What needs to be done in the workflow if that is the case ?<br /><br /> <ul style="list-style-position: inside;"><li>If you have CSD, it will be removed automatically nothing to be done in the workflow.<br /><br /></li></ul> </li><li>For low usage software, if users manager confirms the software is required, what needs to be done to avoid uninstallation ?<br /><br /> <ul style="list-style-position: inside;"><li>Manager needs to "Approve" the approval they get for reclamation. It will go directly to close skipped.<br /><br /></li></ul> </li><li>Do you have any list that you can provide for software that should be exclusion list for any company like a best practice?<br /><br /> <ul style="list-style-position: inside;"><li>No, it is up to the customer and their IT policy.<br /><br /></li></ul> </li></ul></section></div><div ><h3 >Related Links</h3><section><ul style="list-style-position: inside;"><li>For information on the Reclamation procedure, kindly refer the below product documentation<br /><br /> <ul style="list-style-position: inside;"><li><a href="https://docs.servicenow.com/csh?topicname=t_AddAReclamationRule.html&version=latest">https://docs.servicenow.com/csh?topicname=t_AddAReclamationRule.html&version=latest</a><br /><br /></li><li><a href="https://docs.servicenow.com/csh?topicname=add-reclamation-rule-sub.html&version=latest">https://docs.servicenow.com/csh?topicname=add-reclamation-rule-sub.html&version=latest</a></li></ul> </li></ul></section></div></article></div>