Reloading a record after viewing an attachment creates a new recordDescriptionSubject: Reloading a record after viewing an attachment creates a new Incident recordClicking on the [view] hyperlink of an attachment in the Manage Attachments below the record header, followed by clicking on "Reload form" in the Additional Actions / Form Context menu results in a new (blank) record being displayed. The expected behaviour is for the form to be reloaded with the currently viewed record.This issue happens on creating a new incident record (or) open any incident record.This issue is reproducible in New York, Madrid & London release.Steps to Reproduce Create and save a new Incident record (or) open any existing incident record.Attach a file to the record.Click on the [view] hyperlink of an attachment in the Manage Attachments section below the record header; attachment is opened/downloaded in a new browser window.Close the attachment browser window.Click on the "Additional action" menu, or right-click for the form context menu; select "Reload form" option.A new unsaved record is displayed in the form view.WorkaroundThis problem is currently under review. You can contact <a target="_blank" href="http://www.servicenow.com/support/contact-support.html">ServiceNow Technical Support</a> or subscribe to this Known Error article by clicking the <strong>Subscribe</strong> button at the top right of this form to be notified when more information will become available..Related Problem: PRB1380241