Reloading a record after viewing an attachment creates a new record - Known Error

Reloading a record after viewing an attachment creates a new record Description Subject: Reloading a record after viewing an attachment creates a new Incident record

Clicking on the [view] hyperlink of an attachment in the Manage Attachments below the record header, followed by clicking on "Reload form" in the Additional Actions / Form Context menu results in a new (blank) record being displayed. The expected behaviour is for the form to be reloaded with the currently viewed record.

This issue happens on creating a new incident record (or) open any incident record.

This issue is reproducible in New York, Madrid & London release.

Steps to Reproduce

Create and save a new Incident record (or) open any existing incident record. Attach a file to the record. Click on the [view] hyperlink of an attachment in the Manage Attachments section below the record header; attachment is opened/downloaded in a new browser window. Close the attachment browser window. Click on the "Additional action" menu, or right-click for the form context menu; select "Reload form" option. A new unsaved record is displayed in the form view.

Workaround This problem is currently under review. You can contact http://www.servicenow.com/support/contact-support.html ">ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..