Unable to open attachments from Service PortalIssue Users are unable to open attachments from Service Portal. Clicking on the URL does not appear to do anything, and does not download any attachments.ReleaseAll releasesCauseThis has been known to happen when a forward slash "/" is placed after the portal name. For example: https://your_instance.service-now.com/portal/?id=kb_article&sys_id=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxResolutionTo correct this behavior, change this: https://your_instance.service-now.com/portal/?id=kb_article&sys_id=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx To this (by removing the forward slash after the portal name): https://your_instance.service-now.com/portal?id=kb_article&sys_id=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx