How to get Order Guide's value on the Request (sc_request) record when submitted through PortalIssue Usually, in OOB, the system does not populate the Order Guide value on the sc_request table, as there are no fields to hold the value for Order Guide's reference. However, customers might have a business requirement that will require them to get the value populated on a custom field when the Order guide is submitted and respective Request is created.CauseThis is really an implementation-related question that usually falls outside the scope of customer service. Below solution is a workaround for the requirement, however, customer needs to test it thoroughly to confirm if this matches their requirement. ServiceNow Technical Support does not work on the issues for customizations. If the below workaround does not satisfy customer's requirement, they need to check with our Professional Services Team. To know more on customization support, refer Instance Customization FAQ and Guidelines ResolutionLet's assume the customer has a requirement to update a custom reference field Order Guide (say u_order_guide) in the sc_request table when a request is submitted via an order guide. They want to update the reference field with the order guide that originated the request.In OOB, when an order guide is submitted, there is already a standard reference field 'Order Guide' in the sc_req_item table that is automatically populated to indicate which order guide originated the item.Therefore to meet the above requirement, it is suggested to create a new business rule with the following properties:table = sc_req_itemwhen = after insertconditions:Order Guide is not emptyand Request.Order Guide is emptyactions:Request.Order Guide same as Order GuideThis should update the Request.Order Guide once when the first request item is created and it originated from an order guide.