Inbound actions triggered but not updating any recordIssue Customer send email to ServiceNow instance to have a request created (or trigger a different action). When multiple emails are sent the inbound action not all emails will see a "record" created by the inbound action. And when then triggering "reprocess" for the Email record in sys_email the emails that didn't create tickets,it will only process one of the emails correctly. ResolutionIn oder to determine what happened here take the following steps: Check the Email logs in sys_email to see if the Emails where processed and by which inbound action. If they are not triggered then investigate the conditions in the inbound actions and review the data in the email If the emails were processed and inbound action is shown in the logs this means that the issue is related to the script of the inbound action. in which case it is recommended to add script log statements: gs.log("example"); to determine what parts of the inbound action scripts are triggered. If the inbound action is not out of box the script logic is the customers responsibility, if this issue is related to an Out of box inbound action then make sure to get full steps to reproduce and escalate this issue by creating a ctask to the appropriate development team. Related LinksPlease note that using var "current" can only contain one specific record in a script, unless there is a "loop" in the script. Inbound actions are NOT able to process more then one db source or target record at the time, unless they are in different database tables. Multiple records in the same "target/source" database table can generally not be processed in a single inbound action. as it would require a Loop in the script and the email message to contain an Array. (Inbound actions are used in general to initialize the processing of a Single Action and would not contain arrays). this does not mean that a single inbound action can not trigger a business rule that would process information attached to the email for example the import of a Spreadsheet etc.