Unable to download Post Incident Report to PDFIssue Users are unable to download Post Incident Report to PDF via the Workbench. When the 'Download Report PDF' button is clicked, the below error message is displayed. "Export Failed - An unexpected error has occurred. Please contact your system adinistrator" Resolution1. Check the Plugin "WebKit HTML to PDF" (com.snc.whtp)"2. Observe if there is a difference in plugin count for OOB and customer instancesPlugin file count:6 on "OOB" instance. Check if any files are missing.https://<instance_name>.service-now.com/nav_to.do?uri=%2Fv_plugin.do%3Fsysparm_stack%3D$allappsmgmt.do%26sys_id%3Dcom.snc.whtp"3. Most of the times, the absence of "oauth_entity" file causes the issue. Import the oauth_entity file from the OOB instance to resolve the issue. The XML is attached to the article.Then try to download the Post Incident Report to PDF. The issue will no longer be seen.