On Service Portal, Knowledge Articles not sorted based on "updated' field valueIssue When the articles are sorted on the list view based on updated field, the same sort or order is not visible on the SP page even though the system property glide.knowman.order.search = sys_updated_on is set.ReleaseOrlando Patch 3CauseFor service portal to set the knowledge articles based on the Update time then the property glide.service_portal.honor.knowman.search.order = true also should be used.ResolutionAfter setting below two properties, the articles are sorted based on Updated time on the service portal. glide.knowman.order.search = sys_updated_on glide.service_portal.honor.knowman.search.order = true