Virtual Agent Resource Page .mce-toc { background-color: #f7f7f7; padding: 10px; border-radius: 5px; border: 1px solid #dedede; } Table of Contents How to get started?Virtual Agent / NLU / Search ResultsVirtual Agent and 3rd party integrationsVirtual Agent and Language SupportCommunity/FAQsProblemsKnowledge Articles How to get started? Product Documentation - LinkVirtual Agent Academy - Link Virtual Agent/NLU/Search Results KB0813934 - NLU Model Test Best PracticesKB0964432 - Troubleshooting: Virtual Agent + NLU KB0758940 - Configure instance to use IBM Watson Assistant as NLU Service for Virtual Agent DesignerKB0953693 - ServiceNow NLU Service UpdatesKB0963189 - Quick troubleshooting questions for Virtual Agent NLU discovery- Quick troubleshooting questions for Virtual Agent NLU discoveryKB0867676 - The NLU (Natural Language Understanding) does not work after Paris upgradeKB0959478 - IBM Watson VA-NLU : Need to update connection_attributes, http_connection records, and a script include Virtual Agent and 3rd Party Integrations KB0998903 - Landing page for Virtual Agent and MS teamsProduct Documentation:- Virtual Agent integration with messaging apps | ServiceNow DocsVA and MS teams:- Virtual Agent Academy: Improve Your Conversations with Microsoft TeamsVA and Slack:- Virtual Agent Academy: Custom Slack IntegrationVA and Facebook:- Configure Conversational Integration with Facebook Messenger Virtual Agent and Language Support KB0964432 - Check "Quick Troubleshooting Guide" step 1 to 3Virtual agent LocalizationKB0962131 - Non English Users are not able to see any results for any utterance while using VA after upgrading to paris. Community/FAQs Virtual Agent Topic discussions Virtual Agent timeout settings Virtual Agent, NLU articles Problems PRB1504058 Glide.cs.worker threads do not always start during a node reboot PRB1498255 Timeout For Virtual Agent chats is suspended on the NLU prediction script, which clutters the logs PRB1426481 The sys_cs_topic needs new text ts_configuration PRB1415833 Duplicate rows in the sys_cs_conversation_task table cause the Idle Chat Timer job to fail PRB1406497 Users cannot see messages from an agent if the user initiates a new chat without refreshing the browser PRB1398071 Virtual Agent sends an endless loop of new chats when the user keeps sending text after the chat times out PRB1546254 AI Search - Users are unable to search for catalog items on service portal PRB1326746 The Virtual Agent widget icon is missing in some instances PRB1316881 VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display PRB1490701 The default custom chat experience in Virtual Agent is set to inactive after upgrading. causing blank screen PRB1505281 Virtual Agent / Conversational Analytics Dashboard No Data Knowledge Articles KB0750291 How to migrate Virtual Agent flows/topics from one instance to another instance KB0715872 Virtual Agent 'Designer' not loading even after user has virtual_agent_admin role KB0716436 How to make standalone Virtual Agent client page redirect to login for unauthenticated users> KB0824118 Virtual Agent doesn't load on Service Portal after Orlando upgrade KB0827698 Virtual Agent not starting and showing a blank screen KB0827959 Virtual Agent client loading blank screen on the Service Portal KB0724333 Virtual Agent conversation builder not supported on Safari and older versions of Internet Explorer KB0818857 Virtual Agent - Basic architecture and ACLs KB0966795 When user tries to connect to agent on SSO enabled instance on external webpage, entire screen goes to blank KB0963968 Agent Presence & Capacity Dashboard shows capacity in use empty when agent is away KB0996895 Conversational Analytics Dashboard not updating latest data