Missing Banner Image Issue Certain users do not see the banner image throughout the platform after login. However, the correct banner image can be seen through the impersonation of that user. CauseThe incorrect image file type was uploaded for the banner configuration property. ResolutionThe root cause of the issue is related to the incorrect image file type such as .'iix' being used for the banner image property. The default expected behavior OOB will produce an error when attempting to upload the '.iix' file type using the UI16 Basic Configuration module page. However, users are able to bypass this restriction after turning the 'glide.security.file.mime_type.validation' system property value to False. Furthermore, the 'Company' field in each individual user profile links to the 'core_company' table which also has a UI16 banner property. If the specific user profile property is configured with a different image, it will override the default system property. To resolve the issue, there are two options: > Upload the banner image again as a '.gif, .png, .jpg, .ico, .svg or .bmp' using the upload '+' button on the under the basic UI16 configuration menu. or > Use an image already uploaded into the instance and change the system property 'glide.product.image.light' to 'type=image' and 'value=uploaded image name'