Attachments sent in the incoming emails with 0 bytes are being discarded.Issue As per the system property glide.email.inbound.image_sys_attachment.filter.minimum_bytes, the default value for this property is 0, a value which indicates that no file of any size will be considered for filtering and thus every attachment will be included. Even though this property value is set to 0 and the property glide.email.inbound.image_sys_attachment.filter.action is set to "AttachEmail", the system is still discarding these attachments. CauseEmpty attachments with exact size of 0 bytes are not supported by ServiceNow.ResolutionAttachment should be greater than 0 bytes in size Please refer to below documentation :https://docs.servicenow.com/csh?topicname=t_AddingAnAttachment.html&version=latest