HTML field placed above contextual search on a form get enlarged when related search results are previewed - Known Error

HTML field placed above contextual search on a form get enlarged when related search results are previewed Description Build information: London, Madrid, NY, Orlando

Issue Description: HTML field placed above contextual search get enlarged when related search results are previewed.

Steps to Reproduce

1. Go to any incident record, and open it in a separate tab. 2. Place the Short Description, Description (HTML field) & Contextual Search Results variable in sequence. 3. Click on the related search results and preview any article 4. Close the preview window 5. The HTML field is enlarged, and user has to scroll to the top.

Expected behavior: The HTML field should not expand.

Actual behavior: The HTML field gets expanded, and causes a bad UI experience. User has to scroll to the top of the HTML field to move up through the page.

Workaround After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support .