Attachment Alert in Service Portal Not Showing For Some Service Catalog RequestsIssue A green notification alert box at the top of service catalog requests in the Service Portal, whenever there is a file attached to the request, is no longer showing up in all attached request cases. *Note this notification alert is not OOB, but was created by a customized business rule for this functionality.ReleaseAll ReleasesCauseThe script in the business rule created a glide record based on the service request having a request item. ex. var gr = new GlideRecord('sc_req_item'); So if there is no request item generated for the request, or if a request item is generated, but no attachment to the request item itself. The banner rule conditions would run false, causing no alert to be show.ResolutionTo resolve the issue there are a couple possible solutions. Option 1: Verify and fix any of the service catalog request workflows to make sure they are producing a request item, and that those requests are copying the attachments over to the request items. This way it will meet the conditions that are found in the business rule script. Options 2: Modification of the banner rule script. It's possible to create the glide record to check for the request instead of the request item.