Custom "business rule" to trigger notification for emails exceeding glide.email.inbound.max_body_chars property is not running.Issue Custom "business rule" to trigger notification for emails exceeding glide.email.inbound.max_body_chars property is not running.CauseAny business rule with the condition ("Mailbox" changes to "Junk") is not triggered for email messages exceeding glide.email.inbound.max_body_chars property. The reason for this is that these emails are not first stored in the sys_email table as "Mailbox" is "received" or "Mailbox" is "Inbox." These emails are directly stored in the sys_email table with Mailbox set as "Junk." The business rule would only be triggered if the "Mailbox" changes which in this case it would not.ResolutionThe resolution is to suggest that the customer recreates an "On after" (Insert, or update) business rule on the sys_email table that runs with the conditions: Error string "starts with" "email set to received-ignored because its size exceeds the value set in glide.email.inbound.max_body_chars" And Mailbox is Junk. Related LinksEmails received are exceeding the glide.email.inbound.max_body_chars property. Enter sys_email directly into the "Junk" mailbox without passing the "received" state. In essence, these emails are NOT processed by the instance but stored in "sys_email Junk."