Email client does not send emails to a specific user when sending with autocompleteIssue The issue is related to client email when sending an email from header by clicking on (...) in an incident or similar record such as a case. It occurs when choosing email id with autocomplete is not sending email In the logs emails is giving error "Email contains no recipients, send ignored"CauseThe recipient list of the sys_email record is EMPTY because because the selected user is inactive Another root cause could be that the primary notification device is false or has no valid value in the email address fieldResolutionOne alternative is to remove the inactive user(s) if you it is not required to have the record any longer. Keep unique email addresses for all the users. If possible, try not to use the same display name for sys_user records to avoid any confusion between active and inactive users.Related LinksThere is no specific way OOB to add the filtering. But some workarounds could be found in the community Examples: Adding email from custom table to client email or notification using a list field 2 Ways to Leverage Scripting in Email Client Templates