Chat (Connect and Advanced Work Assignment) Resource Page h3 { color: #293e40; margin-top: 9px; font-size: 16pt; } ul, ol { padding-left: 1em; font-size: 14pt; } .kb_rsrc_card { background-color: #f7f7f7; color: #293e40; padding: 10px; /*height: 4rem;*/ border-radius: 5px; -moz-border-radius: 5px; border: 1px solid #dedede; } .kb_rsrc_cards { max-width: 1200px; margin: 0 auto; display: grid; grid-gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(400px, 1fr)); } td, th { padding: 10px; } Product Documentation Connect ChatAgent WorkspaceIdle live chatsWorkspace Agent Chat Video Tutorials Connect ChatAgent WorkspaceWorkspace Agent Chat Known Errors - Connect Chat Connect Sound notification for user entering a support queue is not working in Madrid - KB0748053In Connect Support, if an end user closes a chat by closing the window, the session never times out (must be logged into Hi to view) - KB0598847The OOB Job 'ASYNC: Resolve Live Links' gets stuck and does not complete (must be logged into Hi to view) - KB0697353Using @mentions causes users to be logged out when glide.ui.mentions.check_record_visibility is true (must be logged into Hi to view) - KB0756098Log warning for user preference 'glide.ui.sys_user_group.stream_input' - KB0761129Chat queues are not updated with the number of waiting conversations until they are refreshed manually - KB0748641Connect Support 'Create Incident' Action is not displayed/available after the conversation is transferred to another chat queue (must be logged into Hi to view) - KB0755818 Known Errors - Agent Workspace Chat text not updated immediately when you enter text in Agent Workspace chat using an Edge browser (must be logged into Hi to view) - KB0827362 Knowledge Base Articles - Connect Chat Connect Plugin Activation and How to Disable Connect - KB0647741FAQ for Connect Chat and Connect Support - KB0634397Connect Chat Performance Issues: Overview and Best Practices - KB0677335Queue number or chat messages are randomly or intermittently not updating in Connect but show after a refresh - KB0695952Receive desktop notifications for connect chat - KB0715874Understanding and Troubleshooting Connect Audio notifications - KB0683136Configure the fields shown on record cards in Connect - KB0647754Connect Chat support for Agent App - KB0829737 Knowledge Base Articles - Agent Workspace Chat Set up and use Agent Chat in Agent Workspace with Advanced Work Assignment (AWA) (must be logged into Hi to view) - KB0753173Chats are not routing to agents in advanced work assignment - KB0787998Instance is loaded with Error: "Cannot load job class: com.snc.awa.presence.job.PresenceMgtJob, job cannot be run: no thrown error" in system logs (must be logged into Hi to view) - KB0814854Advanced Work Assignment (AWA): Interaction is not cancelled when the end user closes the browser's window or allows session to timeout (must be logged into Hi to view) - KB0791891Worknotes is being duplicated after changing state of incident = On hold & on hold reason = awaiting caller - KB0717814How to manually trigger capacity recalculation for agents using advanced work assignment - KB0779869 Community Posts Connect Topics Additional Information Agent Workspace Resource Page