Users with the sn_shn.editor role unable to edit special handling notes recordsIssue Users with the sn_shn.editor role unable to edit special handling notes records.ReleaseAllCauseCurrent write ACL on Special handling notes has the script that checks for the access to the corresponding table's record Example ACL Script : if(current.isNewRecord())answer = true;else {if(current.table_name){var gr = new GlideRecord(current.table_name);if(current.related_record)gr.get(current.related_record);answer= gr.canWrite() && (current.status != '3');}} In the above script notice that the Glide record query is done for current.table_name and table_name can be sn_customerservice_store_support_case for example If the related_record that's being used here is empty the user will not have write access. Since we have the script that does a write access check on this table as well (gr.canWrite()) you have to make sure that the user has write access to this record as well.ResolutionCreate/update the write access for the corresponding table (eg :sn_customerservice_store_support_case)