On Service Portal, System downloads CSS file on accessing session-timed out page - Support and Troubleshooting

On Service Portal, System downloads CSS file on accessing session-timed out page Issue On clicking the Login page of Service Portal which is session timed-out, a file present on the CSS Style Sheet gets downloaded automatically.

Example:

1) Create a style sheet and link it to CSS Include of the Theme of Service Portal.

2) Now login to the instance.

3) Go to /sp

4) Duplicate the Tab.

5) Logout from the Portal via Profile within Browser Window 1

6) Now, come back to browser window 2

7) Refresh browser window 2

8) The system will log out so Login again.

On trying to log in, the system will download a file.

Release All Releases

Cause This is because the syntax in the URL of the CSS Style Sheet is not configured correctly.

Example-

@font-face { font-family: “Font Awesome 5 Brands"; font-style: normal; font-weight: 400; font-display: block; src: URL("./sys_attachment.do?sys_id=SYS_ID"); }

Resolution To resolve the issue replace the URL with the below syntax:

"window.location.href='sys_attachment.do?sys_id=SYS_ID'"

Example-

@font-face { font-family: "Font Awesome 5 Brands"; font-style: normal; font-weight: 400; font-display: block; src: URL(window.location.href="./sys_attachment.do?sys_id=SYS_ID"); }

Related Links This solution is valid for Font Awesome version 4 as well.