UI Actions (Start Fix/ Assess/ Confirm) are showing on the problem form when they are not supposed toIssue Assess and Start Fix and they appear when they should not. Start Fix appears on a New Problem and Assess Problem and Assess appears on Root Cause Analysis and Fix in Progress while they are not supposed to. ReleaseAllCauseState model record for problem which comes out of box is turned off (SysID is df73699a3b031300ad3cc9bb34efc42d). For example, the condition in UI Action for Start fix which appears on a problem in 'New' state is current.canWrite() && (current.state != ProblemState.STATES.FIX_IN_PROGRESS) && new ProblemStateUtils().validateStateTransition(current, ProblemState.STATES.FIX_IN_PROGRESS) which means we check if Fix in Progress is a valid state for transition from New. This check for valid state is made in State model record. If the State model is turned off, then the UI Action condition is returned as true and the button shows on the form for all problem statesResolutionSet the state model to true for problem table. This record comes from Problem Management Best Practice — Madrid — State Model plugin(com.snc.best_practice.problem.madrid.state_model) https://docs.servicenow.com/csh?topicname=problem-mgmt-plugins.html&version=latestRelated LinksDocumentation link regarding state models : https://docs.servicenow.com/csh?topicname=add-state-model.html&version=latest