If you click on 'Modify Template' an error occurs: Not AuthorizedDescriptionIf you click on 'Modify Template' an error occurs: Not AuthorizedCauseThe URL mentions a Record Producer via its Sys ID. If this producer isn't available the error will be thrown. For example: %26sysparm_id%3D32b19f3b9fb002002920bde8132e1234ResolutionLook up the Record Producer using the Sys ID found in the URL (remove %3D). If this record doesn't exist, double check via the table sys_metadata. If it's not there you need to find out why not. If it does exist, check if it's enabled. Usually this refers to a Record Producer called 'Modify a Standard Change Template' which is not active.