Unable to send notifications to International phone numbers through Twilio


Description

Notifications through Twilio are not going to International numbers. Notify_message table contains entries of only US numbers.

Cause

This happens because all locations are not allowed under Geo Locations tab on the Twilio console.

 

Resolution

On the Twilio console under Geo Locations section select Global as in screenshot below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Also check if the number on Twilio console is 'international messaging' compatible. If not, then you will have to set the another correct number.

Additional Information

Following link mentions that - Due to legalities, costs, and demand, Twilio is unable to offer phone numbers with SMS capabilities in every country. Therefore, if even after modifying the settings as above notifications are not delivered, kindly check with Twilio support on this.
https://support.twilio.com/hc/en-us/articles/226690868-Using-Twilio-when-SMS-numbers-are-unavailable-in-your-country