Display values that start with at symbol "@" are not displayed in Agent Workspace - Known Error

Display values that start with at symbol "@" are not displayed in Agent Workspace Description Build information: New York

Builds that are known NOT to be affected: Orlando The Environment: Agent Workspace

Issue Description: Display values that start with at symbol "@" are not displayed in Agent Workspace

Business Impact: Some

Investigations carried out so far and any findings: The issue is reproducible in New York but not in Orlando

Steps to Reproduce

In OOB New York instance:

- As an admin, go to the sys_user table change the first name of Abel Tuter to "@Abel". This should update the name to "@Abel Tuter" - Install ITSM Workspace - Open Agent Workspace - Create a new incident - on the caller field type in "Abel" and select "@Abel Tuter". The record is selected but there is no display value in the field.

Notice the warning message "Record 62826bf03710200044e0bfc8bcbe5df1 does not exist or does not have a display value set."

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.