Assignment group labeled "Unassigned" is displaying as part of the Groups element in a dashboard breakdownIssue Even though the group does not exist in [sys_user_group] and records associated with this group cannot be identified, Assignment group labeled "Unassigned" is displaying as part of the Groups element in a dashboard breakdown. Unable to identify possible orphan incident records, which display under 'Unassigned' Assignment group, even though the group does not exist. 1) Login to the instance 2) Navigate to the desired dashboard 3) Go into the tab & widget where the possible orphan records are displaying 4) Search for the Assignment group breakdown and expand to see the elements 5) Notice there is an Assignment group labeled: Unassigned. If you click into it, you can see the result in the graph. 6) Navigate to incident.list and group by Assignment group. --Current behavior: There is no assignment group labeled Unassigned (this can also be confirmed by looking for it in [sys_user_group] table) --Desired behavior: Identify the incident records, which displays in the PA report and delete them, as they are causing incorrect metricsReleaseNew York Patch 7aCauseThe value for the "Label for unmatched" on the Breakdown source of the Dashboard is the one displaying. There isn't an Assignment group with the Unassigned label, but since those records aren't part of any existing group compliant with the conditions, the records will group under a separate element with that label. We can confirm this by looking into the Dashboard's configuration records: [pa_m2m_dashboard_sources]"Breakdown source" - Groups[pa_dimensions] Label for unmatched: UnassignedResolutionModify the Label for Unmatched value in it's [pa_dimensions] record OR Identify the records which are part of this "group" and delete them by following these steps:1) Go into the Dashboard 2) Click the Information icon (top right in the Analytics hub) 3) In the Formula conditions hyperlink Right-click and Open link in new tab 4) In the new tab, click on Show Records.Related Links"In Label for unmatched, write a custom label to use when the value in a mapped field on an indicator source record does not match any elements on the breakdown source."(https://docs.servicenow.com/csh?topicname=t_DefiningABreakdownSource.html&version=latest)