Connect Support via Virtual Agent not working and displays "I'm having technical issues and won't be able to continue this conversation." error - Support and Troubleshooting

Connect Support via Virtual Agent not working and displays "I'm having technical issues and won't be able to continue this conversation." error Issue Unable to transfer to a live agent via the virtual agent.

Found the following error: 15:00:12.326 [Context] TopicId: ba32ac0ddb709c101d8e9ec6db961989 [MessageServiceImpl] java.lang.NullPointerException: Error occurred when processing message: no thrown error

-[Context] TopicId: f4f579a5dbdc5010448d9809db96194a [InteractionContext] Exception occurred while creating interaction context for conversationId: f4f579a5dbdc5010448d9809db96194a : no thrown error

Release ALL

Cause Go to the designer and check if the _live_agent_support_ topic is inactive.

Resolution Make sure the _live_agent_support_ topic is active and published.

Related Links Transferring Virtual Agent conversations to a live agent