Disable 'Create VTB Task' option through the ServiceNow Add-In for OutlookSummaryHow to disable the "Create VTB Task" option through the ServiceNow Add-In for OutlookInstructionsWork around: The Out-of-box manifest is not customizable. However, customers may choose to clone the manifest and customize the cloned manifest as per their need. Once customized 'Activate' the new manifest record and download the new manifest file for installation. Screenshot below showing the 'Clone Manifest' option." Related Links 'Create VTB Task' option in the email is coming from the following table record: 'sn_office_control' The records from this table is unable to deactivate and have a read-only policy by design