How to display a service portal page directly in the home page of the Agent Mobile app - Support and Troubleshooting

How to display a service portal page directly in the home page of the Agent Mobile app Summary This article describes how to have a Service Portal page open as the first (home) page after signing in to the Agent mobile app.

Release Beginning with the New York release

Instructions For a Service Portal page to open as the first (home) page in the Agent mobile app, you need to do the following:

Create a URL type applet with the Service Portal URL configured. Create a new Navigation tab and add the URL applet to it. Make sure that the order of this navigation tab is the lowest so that this appears as the first tab when signed into the mobile app. To create a new tab with the URL applet:

1. In the platform, go to System mobile > Navigation bar.

2. Select Mobile Agent .

3. Select the Create New Tab link

4. Select the Navigation tab search icon.

5. Select New

6. For Navigation Type , select Applet tab .

7. Enter the label name.

8. In the Screen field, select the URL applet you just created.

9. Return to Step 3 and add lowest Order to the newly created tab.