How to display service portal page directly in home page of the Agent Mobile app? - Support and Troubleshooting

How to display service portal page directly in home page of the Agent Mobile app? Summary Sometimes users want to load a service portal page as the first page after logging in to the mobile app. This article describes how to create a setup where the Service Portal page loads as the home page after login into the Agent mobile app.

Release New York and newer

Instructions Create a URL type applet with the Service Portal URL configured Create a new Navigation tab and add the URL applet to it Make sure that the order of this navigation tab is the lowest so that this appears as the first tab when logged into the mobile app. For creating a URL type applet, please refer to the product documentation - Configure a URL applet To create a new tab with the URL applet, follow the below steps:

In the platform, go to System mobile > Navigation bar Click on Mobile Agent Click on 'Create New Tab' related link Click on Navigation tab reference icon (search icon) click New Select Navigation Type as 'Applet tab' Enter the Label In the Screen field select the URL applet created above Go back to the Step 2 and add lowest Order to the newly created tab