<h2>Can Microsoft Teams connect to more than one instance using the Virtual Agent ?</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>Configured the Virtual Agent plugin and create the flows in the Designer.</li><li>Performed the integration with Microsoft Teams.</li><li>The Virtual Agent works, however linked only to the instance that has been configured.</li></ul> <p style="padding-left: 40px;"><br /></p></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>The following questions usually arises:-</li></ul> <p style="padding-left: 40px;"> [Q1] Is it possible to use the same Microsoft Teams environment with another ServiceNow environment ?<br /> [A1] No, One tenant of MS Teams will be connected to only one ServiceNow instance.<br /><br />[Q2] At the moment the link to Microsoft Teams is with their production environment How can they perform Virtual Agent tests within Microsoft Teams linked to non-productive instances?<br />[A2] The both should then be linked to non-productive instance and once the tests are completed, it can be re-linked to production environment.<br /><br />[Q3] Is the link to the Virtual Agent on MS Teams to only one ServiceNow instance ?<br />[A3] Yes.</p></section></div></article></div>