Performance Score calculationIssue Performance Score calculationReleaseALLCauseNAResolutionThe lower and upper boundary is for Breached SLA is 0 and 100 and breached tasks are 5, we don't look at breached SLA%. plug these numbers in the formula belowNormalized Score = 100-100*(score - serviceOfferings.lower_boundary)/(serviceOfferings.upper_boundary-serviceOfferings.lower_boundary ---> for -ve indicators (like Breached SLA and Stability, as mentioned in docs)Normalized Score = 100*(score-serviceOfferings.lower_boundary)/(serviceOfferings.upper_boundary-serviceOfferings.lower_boundary)) ----> for +ve indicators (availability ,csat and activity)Logic is in - sys_script_include_1a4f72af53f31300a131ddeeff7b1280