Body of email not visible on IncidentIssue Having inbound email actions in place based on the body of the email doesn't get executed from time to time. When that occurs, incidents, cases, or any target records do not display the details. The original email in the mailbox has the full content. However, looking at email logs in service now it's showing blank.CauseIncluding but not limited to: HTML tags such as <style> without closing Double or single quotes without closing Use of different characters that look like quotesResolutionOption 1: Add the missing closing tag such </style> immediately after it was open (i.e.<style>) to show the parser that the tag is properly closed in the email body.2. Preview the email HTML body in the sys_email record to make sure the HTML is valid3. Reprocess the email Option 2: You can configure the HTMLSanitizerConfig script include to deny-list the style tag/attribute. For more information about how sanitizer works, visit our documentation page HTML SanitizerYou can enable HTML sanitization on the Body field of Email records as described in this documentation page Enable sanitization on individual fields Just be sure to configure this in the deny-list section of the script include instead of the allow-list section.Option 3: Explore if you can remove the invalid tag via business rule before insert sys_email records or via Inbound actionYou need to make sure it does not affect your performance. As always: Make changes in sub production first and test before applying any customization on production