UI Policy conditions using dot-walk does not work if field is not on form


Description

When creating a condition for UI Policy using dot-walking fields, it will not work unless the field is available on the form. The field may be hidden so that it is not visible, but it must be on form for it to be evaluated.

Cause

Because UI Policy is a client-side script, for the conditions to work, the value must be present for the evaluation to work.

Resolution

1. Configure Form Layout

2. Dot-walk in the List Collectors to the field which is used on the condition and add to form

Additional Information

https://docs.servicenow.com/csh?topicname=dot-walking-examples.html&version=latest