Interactive filter is showing empty or no records in the list in a dashboard for ITIL user even though the ITIL user has access to the table referenced in the interactive filter - Support and Troubleshooting

Interactive filter is showing empty or no records in the list in a dashboard for ITIL user even though the ITIL user has access to the table referenced in the interactive filter Issue Interactive filter is showing empty or no records in the list in a dashboard for ITIL user even though the ITIL user has access to the table referenced in the interactive filter

Below is the sample screenshot

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Cause Below REST API ACLs were activated and this is actually causing the issue. These ACLs are deactivated by default.

Table API Aggregate API Import Set API Attachment API Resolution Below are the 2 solutions to fix this issue:

1. De-activating the above ACLs will resolve the issue.

2. If you don't want to deactivate the ACLs, adding one of the roles (below) to the ITIL user will resolve the issue.

table_api_read snc_platform_rest_api_access Related Links Go through REST API Security to know more about the REST API ACLs