When creating a new SLA Definition in the global scope, the scope is switched to something else on insertIssue Whenever the user was creating a new SLA Definition in the global scope, when saving the record, the scope would be set to HR unexpectedly.ResolutionIt was found that a custom Business Rule was setting the scope to HR. When the custom Business Rule was disabled, the issue subsided, and newly created SLAs in the global scope inserted properly into the global application.