The 'Most Useful' widget does not count the KB Articles which are marked as helpful. - Known Error

The 'Most Useful' widget does not count the KB Articles which are marked as helpful. Description The 'Most Useful' widget does not count the KB Articles which are marked as helpful.

Steps to Reproduce

On the Knowledge homepage of Service Portal, Go to the knowledge Base In the most viewed article, access one of the articles and click on helpful. Issue : The article should be shown in the "Most Useful" widget, but it's not.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.