The 'Most Useful' widget does not count the KB Articles which are marked as helpful.DescriptionThe 'Most Useful' widget does not count the KB Articles which are marked as helpful.Steps to Reproduce On the Knowledge homepage of Service Portal, Go to the knowledge BaseIn the most viewed article, access one of the articles and click on helpful. Issue: The article should be shown in the "Most Useful" widget, but it's not.WorkaroundThis issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.Related Problem: PRB1403555