Instance login page redirecting to Service Portal Page after cloningIssue After cloning of instance, when user access https://<instance>.service-now.com. it is redirecting the user to https://<instance>.service-now.com/sp/?id=landing It does not give the default login page even if you type login.do. ReleaseAllCause"SPEntryPage" script include is forcing the page to go to Service Portal pageResolutionFirst, try disabling the $sp page to false and then check. If this gives you session timeout page after entering the instance URL then try the solution given in KB0824594 Second, try to disable "SPEntry" Script Include on the instance to fix this issue.