Is it possible to collect a view count for HR Cases using Out of Box functionality?


Description

The user inquired if there was a way, using Out of Box (OOB) functionality, to easily gather a list of users who have viewed specific HR Cases.

Resolution

After some investigation, it was found that this is currently not possible utilizing OOB functionality, and thus, would require some customization which is out of scope for Support.

It is recommended that for any functionality that does not currently exist in the Platform, but that is desired, an Idea be created by following the outlined steps.