Agent Workspace Ribbon Component - timeline is not loadingIssue The timeline ribbon cannot loading on agent workspace after setup new Ribbon record on Agent Workspace Form. For example - after adding ribbon for incident, the timeline ribbon was stuck on loading when review any incident record on agent workspaceReleaseAllCauseMissing Resolution Shaper Config for the table ResolutionEnsure that the Customer Service plugin (com.sn_customerservice) has been activated.Navigate to the Resolution Shaper Configs page (<instance>sys_resolutionshaper_config_list.do) and click New.Select a table in the Task Table field. for example - incident tableAdd the desired states in the Requestor States field using a comma-separated list. For example, checking the incident.state choice value on the instance: New,In Progress,On Hold,Resolved,Closed.CanceledSubmit.Related LinksUse the Customer Service case timeline with other applications https://docs.servicenow.com/csh?topicname=use-case-timeline-other-apps.html&version=latest