Email sys_email record has a target record although "Inbound Action" for Update/Insert was deactivatedIssue Received an email from a user. This mail should not have been processed because the update/insert Inbound actions on the Incident table are inactive The Activity stream of the Incident or target record shows the email.CauseThe fact that you see a target record in the email does not mean that inbound actions got processed but just the target record was updated as the normal result of having Inbound Email Flows enabled. When an email is read from the server, there is an initial email classification performed, prior to calling inbound triggers or inbound actions which means a located target record is possible, prior to flows or actions being called. This is by design. That means, when flows were introduced, it was a requirement that the email record be classified, and any target record updated so that upon starting a flow, the information is available. For more information about inbound email actions, visit our documentation page about Inbound action ProcessingResolutionTurn off inbound email flows in order to avoid incident record getting associated with the email record. This is an additional feature where an additional classification is triggered by inbound email flows, which update the target record in the sys email record. Create or edit the system property glide.email.inbound.email_flow_trigger_enabled and set it to false. This would disable Inbound Email flows trigger evaluation.