Create New CMDB CI page lists duplicate CI Classes (Interceptor/Wizard)Issue When Clicking New on the list of Base Configuration Items, an Interceptor page is displayed listing most CI Classes, in order to select which table you want to create the CI in. This may contain duplicate entries. ReleaseAny.CauseThis is most likely to be due to the classic cause of skipped upgrade due to prior customisations. If ServiceNow replace or add/delete entries during an upgrade, then: Manually added entries are not taken into account in OOTB entries are added for the same class. Perhaps ServiceNow was a little slow adding a new table to this list, and a custom entry had been created before the OOTB entry had been added in a later release.If an existing OOTB class entry had been modified/customised, then an upgrade would not delete it. In the situation where entries are being replaced by new ones, then the old and new entry will remain. Alternatively, the records may have been customised on another instance, where the same OOTB records have different sys_ids. Importing those records to another instance with different sys_ids will create a duplicate.ResolutionAs and admin, click "Edit Interceptor" on the form, in order to fix the Wizard "Answer" records [sys_wizard_answer].Personalize the list layout Add Created, Created by, Updated and Updated By columns, to help identify which are the OOTB ones created by system, and which are the manually added/updated entries by a user.Delete the duplicate record that was updated by a instance user.