Mentioning an user using '@' in additional comments, updates the last login time of the user - Known Error

Mentioning an user using '@' in additional comments, updates the last login time of the user Description Mentioning an user using '@' in additional comments, updates the last login time of the user

Steps to Reproduce

1. Hop to madridcatalog as admin/maint 2. Go to sys_user table and add the last login time column. 3. Check for an user who does not have a last login time. 4. Now open an incognito browser window, and impersonate as an itil user. 5. Open any incident record. 6. Add a comment (additional comment) and mention the user in step 3, using @ function 7. Go back to the user table record for the user mentioned in above step, and check the last login time. 8. The last login time is updated with the time the comment was in added in the incident.

Expected behavior: Last login time should not be updated when user is mentioned in the comments using @

Actual behavior: The last login time is updated with the time the user is mentioned in the comments of a record.

Workaround This is expected behavior and part of the platform design. Whenever a user is mentioned with '@' in any journal field(Additional comment/ work note), the system checks whether the mentioned user has read access to this particular field. To verify the same, the system impersonates the mentioned user at the backend which automatically updates the last login time of the user.