Journal field type is not supported in Agent WorkspaceIssue The 'Journal' field type is not supported in Agent Workspace. When a record is opened from Agent Workspace is possible to see the following messages: ReleaseAllCauseThe type for the fields 'comments' and 'work_notes' is 'Journal' whereas in the OOTB is 'Journal Input' (that is supported in Agent Workspace). The 'Journal' type is not supported in Agent Workspace as mentioned in the following docs Article: https://docs.servicenow.com/csh?topicname=agent-workspace-supported-field-types.html&version=latestResolutionChange the type for 'comments' and 'work_notes' to 'Journal Input'.