Making reference fields and reference variables do a contains ( * ) search rather than a STARTSWITH - Support and Troubleshooting

Making reference fields and reference variables do a contains ( * ) search rather than a STARTSWITH Summary Autocomplete suggestions in reference variables or reference fields are searched with STARTSWITH by default. To change this way of searching to CONTAINS ( * ) wildcard a system property needs to be changed

Release Orlando

Instructions Navigate to sys_properties table Search for and open glide.ui.ref_ac.startswith Change the value to FALSE Issue a cache.do

Related Links To set the method of searching on a table-by-table basis, please see

https://hi.service-now.com/kb_view.do?sysparm_article=KB0756430