Images pasted in Agent Workspace using non-admin users creates a Base64 comment which can not be seen - Known Error

Images pasted in Agent Workspace using non-admin users creates a Base64 comment which can not be seen Description Pasting images in Agent Workspace using non-admin users is creating a Base64 comment which can not be seen in portal and agent workspace.

Steps to Reproduce

1. Set glide.ui.journal.use_html system property to true. 2. Impersonate an ITIL user. 3. Navigate to an incident (or other) form on workspace. 4. Copy an image from a snipping tool (ie: Snagit). 5. Paste it into the Tiny MCE in the Activity Stream. 6. Click 'Post'. The image is pasted as Base64 content instead of an iix record, and the image is not visible in agent workspace and portal:

src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAByYAAAINCAYAAAB78hjxAAAgAElEQVR4Aezd65NkVZ3vfx/PP+CTCR/6xCc+MOKEJ2Ii5hxPGGE4v/B4cGSUmRB0FNQRQVBAxUEBL9y9gCByGQEvCA0iAjYoIILDRRoEbEGwGQQaBJqGpsGRS/7is3Wlu7KyqrJWZ2VVrXqtiCazMvdae6/3epPfXPnde+1XvUpBAAEEEEAAAQQ

Workaround This problem is fixed in all currently supported releases. Review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

The pre-Paris workaround was to execute the same steps necessarily as an admin user.