"Groups,Banners" business rule not called from list filter "is (dynamic)" "One of My Groups" - Known Error

"Groups,Banners" business rule not called from list filter "is (dynamic)" "One of My Groups" Description Function in "Groups,Banners" business rule getMyGroups is no longer called from filter "One of My Groups." In New York the script was changed to call gs.getUser().getMyGroups() directly to grant access to this dynamic filter to scoped apps. Customers who customized the behavior of that business rule will not see expected results when running the "is (dynamic)" "One of My Groups" filter.

Versions affected: New York and later

Steps to Reproduce

1. Navigate to incident list 2. Perform a query - add "Assignment Group" "is (dynamic)" "One of My Groups"

Expected behavior: The dynamic filter "One of My Groups" would call the function getMyGroups() defined in the business rule "Groups,Banners"

Actual behavior: The dynamic filter calls gs.getUser().getMyGroups() which could circumvent existing customizations to the above business rule.

Workaround There are a few options for how to resolve this depending on the use cases that need to be supported.

1) The first option is to customize the out of the box sys_filter_option_dynamic record for is One of My Groups (sys_id=d6435e965f510100a9ad2572f2b47744). a) If this filter does not need to be accessed from scoped applications, the script can be changed from:

gs.getUser().getMyGroups();

to: getMyGroups();

This will be bring the script back to its original state prior to New York.

b) If the filter needs to be accessed from scoped application as well as globally, the script can be changed to call a custom script include (which will need to be configured so that it can be accessed globally as well as from the appropriate scoped applications).

2) Another option is to create separate dynamic filters for different use cases. This will result in multiple dynamic filters being displayed and should be named appropriately to avoid confusion. If there is a requirement to use this filter in scoped applications, the methods used in the script would need to be made accessibile to scoped applications.