Unable to remove user criteria from record producer


Description

'SNC External' user criteria cannot be removed from a record producer in the Customer Service scope.

Release or Environment

New York

Cause

The 'not available for' many-to-many record was in the global scope but the catalog item is in the Customer Service application. This configuration should not be permitted and the cross scope setting is preventing removal. 

Resolution

 Open the m2m record and remove the value from the Catalog item field. Following this the m2m record can be deleted.