Azure user provisioning configuration during setup fails with Error code: ServiceNowCredentialsValidationIssue Configuring User Provisioning from Azure to ServiceNow (on Azure end), setting up ServiceNow User Account fails with Error code: ServiceNowCredentialsValidationDetails: Your ServiceNow credentials are invalid. Please provide a current ServiceNow administrative user name and password along with the name of your ServiceNow instance even after entering correct username and password and making sure that the ServiceNow account is active.CauseSystem Properties -> Web Services" Require WS-Security header verification for all incoming SOAP requests" is enabled. OR "Require basic authorization for incoming SOAP requests." is Un-checked OR Some customers have reported that certain characters in the password of the admin-role user that Azure uses to connect to the instance can cause this error. Reverting to a simple password (e.g only ASCII letter and number characters) may help get past this errorResolutiona) If ,System Properties -> Web Services" Require WS-Security header verification for all incoming SOAP requests" is enabled all incoming SOAP requests should have WS-Security header . Since Azure makes a SOAP call during User Provisioning if WS-Security header is not present in the SOAP call , the call will fail. 1) Configure on the Azure end to send SOAP calls with WS-Security header OR 2) Disable " Require WS-Security header verification for all incoming SOAP requests" on ServiceNow end . b) Make sure System Properties -> Web Services "Require basic authorization for incoming SOAP requests." is CHECKED .