"Copy Change" Not copying the related list change task for particular users who his even having ITIL roleIssue We have a feature called copy change which will copy the details on the created change to the new change request Issue is when particular ITIL users are trying to do copy change then the related list 'change_task' is not being copied Steps to reproduce: Impersonate the ITIL affected userOpen the change record which has the data in related list 'change task'Click on copy changeObserve that after the creation of record the related list 'change task' data is not presentCauseWhen the access control is defined on the change task records and the user who is trying to raise the ticket using the copy change functionality might be not having below: Might be not having the roles Not satisfying the conditions Not satisfying the script written in ACL then the record in the change task will not be copied to the newly created change request ResolutionUpon investigation, it was discovered that a custom access control is preventing the creation of the change task. However, this custom access control includes an admin override, so the issue cannot be replicated by administrators. To resolve this issue, it is recommended to review the custom ACL and add any necessary roles to ensure that the ACL is satisfied.Related LinksAlso check if the change task related list is added in the below mentioned property which is responsible for copying the data 'com.snc.change_request.copy.related_lists'