It's not possible to add a custom search resource to Agent Assist


It isn't possible to associate a custom Search Resource / Resource Configuration / Similarity Definition with Agent Assist in Agent Workspace.

A custom Search Context can be created and can be configured to have more/less 'Additional Resource Configurations'. However, it isn't possible to create a Search Resource or a Resource Configuration record or modify the existing records.

Also, this is leading to be unable to add a custom Similarity solution of Predictive Intelligence to Agent Assist.

Steps to Reproduce

  1. Log in to an affected instance as an admin user
  2. Go to and

Actual behavior: The New button isn't visible for neither of the lists

Expected behavior: The New button is visible to create a custom resource (to add a custom Similarity solution)


This is expected behavior and working by design in the current releases.

Related Problem: PRB1378599