Multiple values for some fields in the XML files of RITM records


Description

When viewing the XML file for 'sc_req_item' records some fields may appear to have multiple values.
(Administrators can view a records XML file by right clicking on the header and selecting 'Show XML'.)

For example, users may notice two sets of 'sys_created_by' / 'sys_created_on' and 'sys_updated_by' / 'sys_updated_on' fields that have different values.

Release or Environment

ALL RELEASES

Cause