How to Set the view of reference popup windows in Service Portal to sys_popupIssue In Service portal, reference field record should open in sys_popup view just like it does in the native platform UI. ReleaseNew York Patch 8 Orlando Patch 3 ParisResolutionPre New York Patch 8/ Orlando Patch 3/ Paris releases the below KB articles can be checked for workarounds:https://support.servicenow.com/kb_view.do?sysparm_article=KB0685823Post-New York Patch 8 a system property glide.service_portal.reference.use_sys_popup_view was introduced to control the view used for service portal reference popups, the property is set to false by default and setting it to true will enable the sys_popup view in service portal