Configure REST Step in Integration Hub - Support and Troubleshooting

Configure REST Step in Integration Hub Summary This article explains how to configure REST Step in Integration Hub.

In this example outbound REST call is made from one ServiceNow instance to another ServiceNow instance.

Release Install Integration Hub Plugin Connection & Credential Aliases -> New -> Type is 'Credential' Open the created 'Connection & Credential Aliases ' from step above -> Credentials -> New -> Basic Auth Credentials (or any other credentials type that your end point is configured with) Flow Designer -> Designer -> Actions -> New -> Action -> Give a Name and save Click on '+' sign under Inputs ->Select Step to Add -> Integrations -> REST Connection -> Define Inline Connection Connection Alias -> select the one cerated from step 2 Base URL -> .service-now.com" rel="nofollow">https:// .service-now.com Resource Path -> /api/now/table/incident HTTP Method -> POST Headers -> Accept : application/json Request Content -> Request Type -> Text -> {"short_description":"From REST step","description":"From REST step"} If you want to add a "Script step" to parse the response below are the steps Click on "+" -> Script Input variables -> Create Variable Configure as per the attached screenshot Script (function execute(inputs, outputs) {

var responseBody = JSON.parse(inputs.response);

if(inputs.status!=201){

var errorMsg = responseBody.error.message;

var errorDetail = responseBody.error.detail;

throw "Error retrieving incident. Message: "+errorMsg + " Details:"+errorDetail;

}

else {

var result_field = responseBody;

outputs.short_description = result_field.result.short_description;

outputs.number = result_field.result.number;

}

// ... code ...

})(inputs, outputs); The above script with parse the response and store the response values ( in this case short_description and number ) in output variables. If you want to store parsed response in Output Variables you can create 'Output Variables' as shown below "Save" the action and "Test" to check if you get successful response.